Silvia Quintela
The app itself is beautiful, useful and intuitive. The service is awful. I asked for a car twice, last year and today. Both times the drivers checked as arrived but I could see they were a mile away in the app's map and driving further away. A huge waste of time. Both times I had to cancel after wasting 30 minutes of dealing with unresponsive drivers.
1,491 people found this review helpful
Hello. We apologise for the bad encounters. Please report such rides to us in the support section of the app and we will look into it.
Hajra Ovais
The worst experience ever. Firstly, there's an issue with the yango map, you can't set your location, secondly, the map is incorrect as well, you add a pickup location, but the driver goes to another location and then you need to call them and explain the address all over again, due to which the driver asks for extra money. Lastly, the driver adds the wait time and the customer has to pay for it, for which the customer has no knowledge, it's only shown to the driver which is totally wrong. Worst
72 people found this review helpful
Hi,
We want to check this order, but for that, we need more information. Kindly send your order details to smm@yango.com
Halima Sadia
Worstexperience..The app is very bad. I have taken 5 to 6 rides, and every time I've been disappointed. Firstly, it charges more when you reach your location. initially, the charges are less, but then they increase. Moreover, when booking a ride, it often duplicates itself and ends up at both locations. This has happened to me, and unfortunately, I had to pay for both. It's a very poor service. According to drivers, they don't see the fare until the end, and then they cancel the ride themselves.
745 people found this review helpful
Hi!
This unprofessional behaviour on the part of the driver is unacceptable. Kindly send your order details to smm@yango.com. We will be happy to check and figure out everything!